Privacy Policy

Introduction

Welcome to Knoc, a platform designed to connect neighbors, helping them recover personal losses and streamline the process of collecting and sharing evidence with law enforcement.

This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our services.

Information We Collect

We collect the following types of information:

  • Personal information such as your name, email address, phone number, and location.
  • Any security camera footage you choose to upload to our platform.

We do not have direct access to your security cameras or their live feeds. Any footage shared through our platform is uploaded by you, the user, and is only accessible to the parties you have authorized.

How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account on our platform.
  • To send you notifications about crime alerts and requests for footage.
  • To process and store any footage you upload, making it available to the requester and local police as per your consent.
  • To analyze and improve our services, including understanding how users interact with our platform.

Sharing of Information

We may share your information as follows:

  • Your personal information (name, email, etc.) may be shared with other users (neighbors) to facilitate communication and collaboration.
  • Any footage you upload may be shared with the requester (victim or neighbor) and local police, as per your consent.
  • We may also share your information with our service providers, such as hosting companies, to operate our platform. These providers are bound by confidentiality agreements and do not use your data for any other purpose.
  • We do not sell or rent your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services.

For any footage you upload, we will retain it until the related crime case is closed or for a period specified by law, whichever is longer. After that, we will delete the footage unless you request otherwise.

You can request the deletion of your account and all associated data at any time by contacting us.

SMS Communications and Consent

If you choose to provide your phone number, you may opt in to receive SMS text messages from us for alerting you to issues in your neighbrohood. Providing your phone number and opting into SMS communications is optional and NOT required to use our services. By opting in, you provide express written consent to receive such messages, in compliance with the Telephone Consumer Protection Act (TCPA). You may revoke your consent at any time in the app or by replying "STOP" to any message or by contacting us at [email protected]. We do not use your phone number for marketing or promotional purposes.

Security Measures

We take reasonable measures to protect your personal information and footage from unauthorized access, alteration, or destruction. These measures include:

  • Encrypting data in transit and at rest.
  • Using secure servers and access controls.
  • Regularly updating our systems to address any security vulnerabilities.

However, no system is completely secure, and we cannot guarantee the absolute security of your data.

Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Withdraw your consent for the use of your data for specific purposes.
  • Report any concerns or complaints about our handling of your data.

To exercise these rights, please contact us at [email protected] or +1-619-370-7411.

Children’s Privacy

Our services are intended for adults, and we do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected information from a child, we will take steps to delete that information.

Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to collect information about your browsing activities and preferences. Cookies are small files stored on your device that help us improve your user experience and analyze traffic.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our platform.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and/or sending you an email notification.

Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at [email protected] or +1-619-370-7411.